Mailchimp connection problems can be frustrating. Here's how to fix common Mailchimp integration issues:

Form Submission Errors

Check these key requirements before troubleshooting:

• Maximum 30 fields per form
• All blocks connected to same audience must be identical
• Test with non-subscribed email addresses

If you receive "Error Sending Form" emails:

1. Reset the connection:

• Open the block editor
• Go to Storage tab
• Disconnect Mailchimp
• Reconnect and reselect audience

2. If errors persist:

• Reduce fields to under 30
• Uncheck required fields in Mailchimp
• Enable reCAPTCHA
• Try manual email address addition

Fixing Subscriber Issues

Uncheck Required Fields:

1. Go to Audience page in Mailchimp
2. Click Signup Forms
3. Select Settings > Audience Fields
4. Uncheck required boxes (except email)

Reset Account Permissions:

1. Disconnect form in Squarespace
2. Log into Mailchimp
3. Go to Integrations > Manage
4. Remove Squarespace connection
5. Reconnect in Squarespace
6. Test submission
7. Reconnect all forms manually

Common Problems & Solutions

Subscribers not receiving confirmation emails:

• Check if double opt-in is enabled
• Verify email delivery settings in Mailchimp

Submission count discrepancies:

• Double opt-in requires email confirmation
• Disable double opt-in for automatic addition

Spam folder issues:

• Free email providers use strict DMARC policies
• Follow Mailchimp's delivery optimization guidelines

For existing audiences:

• Consider creating a new empty audience
• Connect forms to new audience
• Test submissions

If problems persist, contact Mailchimp support or review their documentation for additional assistance.

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