A step-by-step guide to diagnose and fix form issues that affect submissions and newsletter signups.

Form Submission Process

1. Visitor Input Stage

• Check for email format errors (must follow [email protected] format)
• Verify storage service communication
• Look for unknown error messages

2. Data Storage Stage

• Confirm submissions reach your storage service
• Verify Contacts panel updates
• Check Mailchimp subscriber sync
• Ensure Google Drive receives data

3. Email Notification Stage

• Verify submission notification emails
• Check spam folder settings
• Monitor error notifications

Common Issues and Solutions

Email Format Errors

• Ensure addresses follow [email protected] format
• Keep email addresses under 256 characters

Storage Service Issues

• Disconnect and reconnect storage options
• Remove and re-add form block if needed
• Check for special characters in form fields
• Verify column headers match form fields

Spam Prevention

• Multiple submissions may trigger temporary blocks
• Add [email protected] to email whitelist
• Follow spam prevention best practices

Google Drive Troubleshooting

1. Avoid special characters in field titles
2. Ensure column headers match form fields
3. Reset connection if errors persist

Mailchimp Integration

• Check subscription confirmation status
• Verify account connection
• Monitor for flagged addresses

Authorization Issues

1. Disconnect form from Google Drive
2. Reset Google account permissions
3. Reconnect form to storage
4. Verify storage settings are complete

Mobile App Limitations

• Storage options can only be modified on version 7.1 sites
• Use desktop for version 7.0 storage changes
• Content and style changes work on all versions

Remember to regularly monitor form submissions and storage connections to ensure smooth operation.

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