If your form isn't working properly, follow this troubleshooting guide to identify and fix common issues.

Step 1: Form Submission Issues

Common error messages and solutions:

• "Email address not valid": Ensure email follows [email protected] format
• "Error communicating with storage services": Check storage connections
• "Unknown error": May appear if submitting multiple forms quickly; wait and try again

Step 2: Storage Service Connection Problems

Squarespace Mailing List:

• Check if subscribers need to confirm their subscription
• Verify form is properly connected to the correct list

Contact Menu:

• Ensure email field is marked as required
• Verify form settings are correct

MailChimp:

• For connection issues, see MailChimp troubleshooting guide
• Check if emails are being flagged as spam

Google Drive:

• Avoid special characters in form field titles (å, ä, ö)
• Ensure column headers match form field titles exactly
• If issues persist, disconnect and reconnect to a new table

Step 3: Email Notification Issues

Not receiving form submissions:

• Check spam/junk folders
• Add [email protected] to safe senders list

Spam Prevention:

• Implement CAPTCHA
• Enable email confirmation
• Use required fields

Storage Connection Errors

If you receive "Unknown authorization header":

1. Disconnect form from Google Drive
2. Reset Google permissions
3. Reconnect form to Google Drive

Additional Tips

• Always select a storage option before saving forms
• Storage options can only be modified on desktop for version 7.0 websites
• For version 7.1 websites, storage can be managed via mobile app

Remember to regularly check your form connections and storage settings to ensure proper functionality.

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