Common Google Workspace Troubleshooting

When your custom email address stops working or you can't sign up, follow these targeted solutions for specific issues:

Email Access Issues

• Can't access inbox: Usually due to suspended subscription. Reactivate through Squarespace's Google Workspace dashboard
• Can't send/receive emails: Check MX records, domain subscription status, and Google Workspace subscription status
• Domain transfer issues: Allow up to 72 hours for changes to take effect after updating DNS settings

Account Management

• Free annual credit missing: Review eligibility criteria and contact support if qualified
• Billing errors: Update payment information within 14 days to prevent suspension
• Account transfer: Transfer process varies between Squarespace and third-party domains

Common Error Messages

1. "User already exists":

   • Use different username
   • Wait 20 days if username was recently deleted
   • Resolve conflicting Google account

2. "Domain verification failed":

   • Log into Google Workspace Admin Console
   • Follow domain verification steps
   • Wait 24-72 hours for changes

3. "Domain already associated":

   • Submit ownership verification form to Google
   • Add provided CNAME record
   • Wait 24-72 hours for processing

Account Suspension Recovery

1. Update billing information
2. Reactivate account through dashboard
3. Complete domain verification if needed
4. Ensure MX records are properly configured

Domain and DNS Settings

• Use Squarespace's default nameservers
• Remove old MX records before adding new ones
• Verify domain subscription is active
• Allow up to 72 hours for DNS changes

For persistent issues after trying these solutions, contact Squarespace support with specific error messages and steps already taken.

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