Troubleshooting Common Google Workspace Issues

Can't access your Google Workspace inbox or experiencing email issues? Here's how to fix the most common problems:

Account Access Issues

• Suspended account: Check if your subscription needs renewal through Squarespace
• Can't log in: Ensure you're using your custom email (not @gmail.com) at admin.google.com
• Domain migration issues: Update billing provider to Squarespace if migrated from Google Domains

Email Sending/Receiving Problems

1. Check MX Records:

• Verify correct MX record configuration
• Remove old MX records before adding new ones
• Allow up to 72 hours for changes to take effect

2. Verify Subscriptions:

• Confirm domain subscription is active
• Ensure Google Workspace subscription isn't suspended
• Update billing information if payment failed

Domain-Related Issues

• For Squarespace domains: Add MX records in DNS settings
• For external domains: Configure Google MX records through your domain host
• Domain validation: Complete validation in Google Workspace Admin Console

Account Management

• Adding users: Use Google Workspace panel in Squarespace
• Transferring accounts: Process varies for Squarespace vs. external domains
• Username conflicts: Wait 20 days after deletion before reusing usernames

Payment and Billing

• Failed payments: Update billing information within 14 days
• Suspension: Account suspended after 14 days of non-payment
• Cancellation: Account transferred to Google after 40 days of suspension

Error Resolution

• Username exists: Choose different username or resolve existing account
• Domain linking issues: Submit domain ownership verification to Google
• Invalid domain: Use only supported characters in domain name

For persistent issues:

1. Check domain and subscription status
2. Verify MX record configuration
3. Allow for propagation time (up to 72 hours)
4. Contact Squarespace support if problems persist

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