A domain-connected Google Workspace account may stop working or encounter signup issues for several reasons. Here's how to troubleshoot common problems:

Cannot Access Google Workspace Inbox

• Check if account is suspended due to failed subscription updates
• Verify billing information is current in the Google Workspace panel
• Follow reactivation steps if account is suspended

Email Issues (Sending/Receiving)

For Squarespace Domains:

• Verify MX records are correctly set in DNS settings
• Ensure domain subscription is active
• Confirm Google Workspace subscription is active

For Third-Party Domains:

• Verify domain host and subscription status
• Add Google MX records to DNS settings
• Remove any non-Google MX records
• Allow up to 72 hours for DNS propagation

Common Error Messages and Solutions

"User Already Exists":

• Choose a different username
• Wait 20 days if username was recently deleted
• Check if username is an alias or group name

"Could Not Verify Domain":

• Log into Google Workspace Admin Console
• Complete domain verification process
• Ensure domain meets Google's character requirements

"Domain Already Connected":

1. Submit domain ownership verification form to Google
2. Add provided CNAME record to domain
3. Wait 24-72 hours for propagation
4. Notify Google support
5. Attempt registration again

Account Suspension Issues:

• Update payment information immediately
• Reactivate within 14 days to prevent loss of access
• Account cancellation occurs after 40 days
• Transfer to Google happens after cancellation

Tips for Successful Setup:

• Use only allowed characters (a-z, 0-9, hyphens, underscores, apostrophes, periods)
• Ensure correct postal code during registration
• Remove old name server records before signup
• Verify domain subscription status
• Clear any billing issues promptly

Note: Allow up to 72 hours for any DNS changes to take effect. Contact support if issues persist after trying these solutions.

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