Form submissions failing? Here's a comprehensive troubleshooting guide to help resolve common issues with forms and newsletter sign-ups.

Form Submission Process Breakdown

1. User Input Stage

• Visitors must be able to enter and submit information
• Common error: Invalid email format
• Solution: Ensure email follows [email protected] format and doesn't exceed 256 characters

2. Storage Service Connection

• Forms must successfully send data to selected storage service
• Possible destinations: Squarespace mailing list, Contacts panel, Mailchimp, Google Drive
• If submissions aren't appearing, check storage connections

3. Email Notifications

• Site owners should receive email notifications for new submissions
• Check spam folders if not receiving notifications
• Add [email protected] to safe senders list

Common Issues and Solutions

Storage Service Problems:

• Mailchimp: Reconnect service if submissions aren't appearing
• Google Drive: Avoid special characters in form fields
• Ensure spreadsheet column headers match form field names exactly

Error Messages:

• "Communication error with storage services": Unlink and relink storage options
• "Unknown error": Wait before submitting multiple forms (anti-spam measure)
• "Add storage to this form": Select a storage destination for submissions

Spam Prevention:

• Enable CAPTCHA
• Use required fields
• Implement submission limits
• Regularly monitor submissions

Mobile App Limitations:

• Cannot modify storage options in Squarespace app for version 7.1 sites
• Use desktop computer for storage option changes
• Content and style modifications work on all versions

For persistent issues:

1. Check all storage connections
2. Verify email notification settings
3. Review form field configurations
4. Ensure proper authentication with third-party services

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