Form Issues Troubleshooting Guide

Start by identifying where in the submission process your form is failing:

Step 1: Form Submission Issues

Common error messages and solutions:

• Invalid email address: Ensure users enter proper email format ([email protected])
• Error communicating with storage: Reconnect storage options in form settings
• Unknown error: Usually appears if multiple submissions occur too quickly (anti-spam measure)

Step 2: Storage Service Problems

Squarespace Mailing List:

• Check if subscribers need to confirm their subscription
• Verify form configuration in Lists and Segments panel

Contacts Panel:

• Ensure email field is mandatory for automatic form sender listing
• Confirm form block settings are correct

MailChimp:

• If submissions aren't appearing, check MailChimp connection settings
• Verify subscriber list settings in MailChimp

Google Drive:

• Avoid special characters in form field titles
• Ensure spreadsheet column headers match form fields exactly
• Reset connection if submissions are missing

Step 3: Email Notification Issues

Not Receiving Form Submissions:

• Check spam/junk folders
• Whitelist [email protected]
• Add email filters to ensure delivery

Spam Prevention:

• Implement CAPTCHA
• Enable form submission limits
• Add required fields

Storage Connection Errors

Google Drive Connection Fix:

1. Open form storage
2. Disconnect current spreadsheet
3. Reconnect or create new spreadsheet connection

MailChimp Connection Fix:

1. Check authorization status
2. Verify subscriber list settings
3. Reset connection if needed

Common Error Resolution

"Add storage option" Error:

• Select at least one storage option before saving form

"Unknown authorization header":

1. Disconnect Google Drive
2. Reset Google account permissions
3. Reconnect form to Google Drive

Mobile App Limitations:

• Storage options can only be modified in 7.1 versions
• Use desktop for 7.0 version storage changes

For persistent issues, disconnect and reconnect all storage services, or recreate the form if problems continue.

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