
How to Report Email Campaign Billing and Malware Issues
Email campaign billing is managed through your Squarespace account and charges are made to your site's payment card. Here's what you need to know about plans, pricing, and management.
Free Trial Features:
- Unlimited mailing list size
- 3 mass campaigns maximum
- 5,000 emails per campaign
- No expiration date
- Cannot send test emails or remove branding
- No automated campaigns available
Registration Process:
- Open Email Campaigns dashboard
- Click Upgrade
- Select Annual or Monthly billing
- Choose your plan
- Confirm payment
Important Subscription Details:
- Requires valid website subscription or Acuity Scheduling account
- Auto-renews to prevent service interruption
- 15-day reminder before renewal
- Separate billing from site subscription
- Only site owners and admins can purchase
Plan Features:
- Mailing List Size: Number of email addresses per list (max 20 lists)
- Mass Campaigns: Single campaign sent to multiple lists
- Automated Campaigns: Trigger-based automatic sending
- Monthly Email Sends: Total campaigns sent per month
- Footer Branding: "Powered by Squarespace" (removable in higher tiers)
Usage Periods vs. Billing Cycles:
- Billing: Monthly or annual payment schedule
- Usage: Monthly reset based on start date
- Reaching limits requires waiting for reset or upgrading
Subscription Management:
- View details in Billing panel
- Review invoices
- Disable auto-renewal
- Cancel anytime
- Change plans as needed
Billing Failure Protocol:
- 15-day grace period for payment
- Card can be updated during grace period
- Subscription expires after 15 days without payment
- New subscription available with active website
Taxes may apply based on location (US, UK, EU, and Australia). Refer to regional tax guides for details.
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