Email campaign billing works directly through your Squarespace account using the same payment card as your website subscriptions.

Plan Features and Limits

• Monthly sending limits vary by plan
• No limit on contacts per mailing list
• Once monthly limit is reached, no more campaigns can be sent until next period
• Taxes may apply based on your location

Free Trial Features

• Unlimited mailing list size
• 3 mass email sends total
• 5,000 email sends per campaign
• Cannot send test emails or remove "Powered by Squarespace" branding
• Cannot set up automated campaigns
• Trial cannot be restored after upgrading

Subscription Management

1. Access email campaigns dashboard
2. Click Upgrade
3. Select billing cycle (monthly/annual)
4. Choose plan
5. Confirm payment

Important Notes:

• Requires active website subscription or Acuity Scheduling plan
• Automatic renewal every billing cycle
• 15-day reminder before renewal
• Separate billing from website subscription
• Only site owners and administrators can purchase

Managing Your Subscription Through the Billing panel you can:

• View subscription details
• Access invoices
• Turn off auto-renewal
• Cancel subscription
• Change plans

Failed Payments

• 15-day grace period for payment
• Multiple charge attempts
• Subscription expires if payment fails after grace period
• Can resubscribe anytime with active website

Key Terms:

• Mailing list size: Number of email addresses per list (up to 20 lists)
• Mass email sends: Individual campaigns sent to lists
• Automated campaigns: Triggered automatic sends
• Total monthly sends: Combined mass and automated sends
• Usage period: Monthly feature limits
• Billing cycle: Payment frequency (monthly/annual)

Legacy Plans

• Some customers have older plans with different pricing/features
• Can keep existing plan while active
• Must upgrade to current plan to access new features
• Cannot revert to old plan after changing

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