Managing expired or canceled sites can be accomplished through a straightforward reactivation process. Here's how to do it effectively:

Trial Site Options

• Extend trial for 7 days without payment
• Switch to a paid subscription

Reactivation Steps

1. Log in to Your Site

• Visit your site's URL
• Click "Owner Login" when you see "Website expired"
• Sign in with your credentials

2. Update Payment Method (if needed)

• Update outdated payment information
• Save changes before proceeding

3. Select and Purchase Plan

• Click "Fix now" in the bottom banner
• Choose from current billing plans
• Review order summary
• Confirm and complete purchase

Important Considerations

Content Recovery

• Site content may restore immediately
• Some content could take hours to appear
• Content older than 30 days may be permanently deleted
• Contact support if specific content needs recovery

Domain Issues

• Custom domains may require separate verification
• Squarespace domains need separate reactivation
• Check both custom and .squarespace.com domains

Customer Impact

• Customer subscriptions end with site expiration
• Digital product subscriptions pause for 30 days
• Customers must reactivate their own subscriptions

Plan Changes

• Original plans may no longer be available
• Traditional plans cannot be restored after expiration
• Premium features might need removal before reactivation
• Current plans may have different prices and features

Troubleshooting Access

• Verify you're accessing the correct site
• Check domain settings if custom domain isn't working
• Allow time for content restoration
• Contact support if content doesn't appear after reactivation

Remember to verify your domain separately if using a Squarespace domain that has also expired.

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