Automatically protecting your site with SSL certificates helps ensure secure connections for your visitors. Here's how to resolve common SSL protocol issues:

Wait 72 Hours After Domain Connection

• New domains need up to 72 hours for SSL certificate generation
• Check if your site shows as "Secure" in the SSL panel after waiting

Common Error Messages and Solutions

"Your connection is not private/secure":

• Verify domain connection is correct
• Ensure DNS records are properly configured
• Check for mixed content on your site
• Use a supported browser compatible with ISRG Root X1 certificate
• Try accessing in private browsing window

"SSL Certificates Unavailable":

• Wait 72 hours for new domain connections
• For Squarespace domains: Verify default records are unchanged
• For third-party domains:
  • Check domain mapping records
  • Verify CAA record restrictions with provider
  • Consider transferring domain to Squarespace if issues persist

Additional Steps:

1. Clear browser cache if warnings continue
2. Use Google Search Console to index secure version
3. Ensure proper DNS settings
4. Remove any mixed content from your site

Important Notes:

• DNSSEC is separate from SSL protection
• Only domains pointing to Squarespace receive free SSL certificates
• Third-party domain SSL issues may require provider assistance
• Some browsers may be incompatible with current security standards

Follow these steps in order, allowing time for changes to take effect between each adjustment. If problems persist after completing all steps, contact support for additional assistance.

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