SSL certificate errors occur when browsers detect security issues with a website's SSL protection. Here's how to fix these common problems:

For New Domains

• Wait up to 72 hours after connecting a new domain for the SSL certificate to generate
• Verify your site is set to "Secure" in the SSL panel
• Check that your domain points correctly to your Squarespace site

Common Error Messages

"Your connection is not private/secure":

• Check for mixed content on your site
• Verify domain connection settings
• Review DNS records are correct
• Use a supported browser that works with Let's Encrypt certificates

"SSL Certificates Unavailable":

• Wait 72 hours for new domain connections
• Check domain pointing settings
• For Squarespace domains: Verify default records are unchanged
• For third-party domains:
  • Review domain assignment records
  • Check for CAA record restrictions with your provider

Additional Troubleshooting Steps

1. Verify your domain settings:

• Squarespace domains: Check default records
• Third-party domains: Confirm DNS records are correct

2. Clear browser cache if warnings persist

3. Test in a private browsing window

4. Request Google Search Console to index your site once SSL is working

Important Notes

• Free SSL certificates are automatic for all properly connected domains
• DNSSEC is separate from SSL protection
• Third-party DNSSEC may not always work with Squarespace SSL
• Consider transferring problematic third-party domains to Squarespace
• Disable SSL if certificate issues cannot be resolved

If problems persist after trying these steps, contact Squarespace support for additional assistance.

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