Troubleshooting SSL certificate issues requires a systematic approach to ensure your website remains secure and accessible. Here's how to fix common SSL problems:

Understanding SSL Certificate Errors

SSL certificates automatically protect all domains correctly pointing to Squarespace sites. New domains typically need 72 hours to complete connection and certificate generation.

Common Error Messages and Solutions

"Your Connection is Not Private/Secure":

1. Wait 72 hours for new domains
2. Verify SSL settings are set to "Secure" in SSL panel
3. Check for mixed content on your site
4. Confirm proper domain connection
5. Verify DNS records are correct

"SSL Certificates Unavailable":

1. Allow 72 hours for certificate generation
2. For Squarespace domains: Check default records
3. For third-party domains:
   • Review domain-mapping records
   • Check for CAA record restrictions
   • Ensure proper DNS configuration

Preventive Steps

• Use supported browsers listed on Let's Encrypt under "Platforms that trust ISRG Root X1"
• Keep domain records intact and properly configured
• Maintain correct DNS settings

After Fixing SSL Issues

1. Request Google Search Console to index your site with working SSL
2. Clear browser cache if warnings persist
3. Test site in private browsing window

Remember: DNSSEC protection is separate from SSL certificates. While Squarespace domains include automatic DNSSEC protection, third-party DNSSEC may not always work with Squarespace SSL setup.

For persistent issues, consider transferring your domain to Squarespace for the most secure experience, or contact support for additional assistance.

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