SSL Certificate Troubleshooting Guide

SSL certificates protect your website automatically when domains correctly point to Squarespace. Here's how to fix common SSL issues and security warnings.

Before Troubleshooting

• Allow 72 hours for new domains to generate SSL certificates
• Verify domain points to Squarespace (third-party hosts require separate SSL support)
• Note that DNSSEC protection works automatically with Squarespace domains

Fixing "Your Connection is Not Private/Secure" Warnings

1. Wait 72 hours for new domain connections
2. Verify SSL settings are set to "Secure" in SSL menu
3. Remove mixed content from pages
4. Confirm correct domain connection
5. Verify DNS records (default records for Squarespace domains, correct entries for third-party domains)

Resolving "SSL Certificates Not Available" Error

For Squarespace Domains:

• Verify default records remain intact

For Third-Party Domains:

• Check domain mapping records
• Confirm no CAA record restrictions with provider
• Consider transferring domain to Squarespace if issues persist

Additional Steps After Fixing SSL

1. Request Google Search Console re-indexing
2. Clear browser cache
3. Test in private browsing mode

Browser Compatibility

Use browsers listed on Let's Encrypt's "Platforms that trust ISRG Root X1" for full SSL support.

Important Notes:

• Allow full 72-hour processing time after any DNS changes
• Mixed content can trigger security warnings
• Unsupported browsers may display false security warnings
• Contact support if issues persist after trying all solutions

For all domain-related SSL issues, ensure proper DNS configuration remains the first troubleshooting step.

Related Articles

Previous Articles