Forms troubleshooting is a systematic process that requires checking several key components. Here's how to resolve common form issues:

Step 1: Submission Errors

When visitors can't submit forms, check for these common error messages:

• "Invalid email address": Ensure email follows [email protected] format
• "Communication error with storage service": Reconnect storage options
• "Unknown error": May indicate spam protection; wait and try again

Step 2: Storage Issues

If forms submit but data isn't saved, verify:

1. Squarespace Mailing List

• Check [Lists and Segments] panel
• Confirm subscription confirmations were sent

2. Contact Panel

• Verify form includes required email field
• Check [Form Submitters] list

3. Mailchimp Integration

• Review Mailchimp connection settings
• Check for sync errors

4. Google Drive Storage

• Avoid special characters in form field titles
• Ensure spreadsheet headers match form fields
• Verify permissions are current

Step 3: Email Notification Issues

If form submission emails aren't received:

• Check spam/junk folders
• Whitelist [email protected]
• Verify email notification settings

Resolving Google Drive Connection Issues:

1. Disconnect the form from Google Drive
2. Reset Google permissions:
   • Access Google Drive settings
   • Manage Apps > Squarespace
   • Disconnect from Drive
   • Reconnect through form settings

Preventing Form Spam:

• Implement CAPTCHA
• Set submission limits
• Use required fields
• Enable email verification

Storage Requirements:

• Forms must have at least one storage option
• Mobile app limitations: Version 7.1 sites only for storage modifications
• Desktop required for Version 7.0 storage changes

Important Note: Always backup form settings before making changes, and test submissions after modifications to ensure proper functionality.

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