How to Cancel a Squarespace Domain: Step-by-Step Guide and Refund Policy

How to Cancel a Squarespace Domain: Step-by-Step Guide and Refund Policy

By Michael Thompson

January 17, 2025 at 04:30 AM

New simplified version:

Squarespace domains can be canceled or set to expire depending on when they were registered. Here's what you need to know:

Within 5 Days of Registration:

  • Full refund available
  • Immediate cancellation possible
  • Domain can be deleted through the dashboard

After 5 Days:

  • No refunds available
  • Can disable automatic renewal
  • Domain remains active until expiration date

Before Canceling:

  1. Check if you have custom email services (they will stop working)
  2. Set up a new primary domain if keeping your site
  3. Save any important content or settings
  4. Consider domain transfer instead of cancellation if moving to another host

How to Cancel (Within 5 Days):

  1. Open domain dashboard
  2. Select the domain
  3. Click [Delete Domain]
  4. Confirm deletion

Squarespace Dashboard Screen

Squarespace Dashboard Screen

How to Disable Auto-Renewal (After 5 Days):

  1. Open domain dashboard
  2. Select the domain
  3. Toggle off [Automatic Renewal]

Domain Renewal Settings Screen

Domain Renewal Settings Screen

Important Notes:

  • Domain disconnection can take up to 72 hours
  • Refunds process in 3-10 business days
  • Most domains become available for re-registration after 1-3 days
  • Country code domains (like .com.au) have different rules
  • Free domains have specific terms for cancellation

Optional: Disconnecting the Domain

  1. Open DNS settings
  2. Delete Squarespace Defaults
  3. Remove any www, *, or @ records
  4. Allow up to 72 hours for changes to take effect

Remember: If you need to keep your website active, set a new primary domain before canceling the current one to avoid service interruption.

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