Resolve common Mailchimp integration issues quickly with these troubleshooting steps.

Common Issues Prevention

• Keep form fields under 30 (Mailchimp limit)
• Ensure identical blocks for existing audiences
• Test with unsubscribed email addresses
• Enable Google reCAPTCHA to prevent spam

"Error in Form Submission" Fix:

1. Open page menu
2. Double-click form/newsletter block
3. Go to Storage tab
4. Disconnect Mailchimp
5. Reconnect and select audience

If issues persist:

• Verify field count is under 30
• Check for duplicate audience connections
• Disable required Mailchimp fields
• Reset Mailchimp connection

Disable Required Fields in Mailchimp:

1. Go to Audience page
2. Click Signup forms
3. Select settings dropdown
4. Click "Audience fields and MERGE tags"
5. Uncheck all required boxes

Create New Audience:

1. Log into Mailchimp
2. Create new audience
3. Open block editor
4. Select Storage tab
5. Choose new audience

Reset Mailchimp Connection:

1. Disconnect form in block editor
2. Log into Mailchimp
3. Go to Integrations > Manage
4. Select Other Connections
5. Remove Squarespace connection

Additional Troubleshooting:

• Subscriber/submission mismatches: Check double opt-in settings
• Missing confirmation emails: Review Mailchimp's documentation
• Spam folder issues: Configure DMARC settings per Mailchimp's guidelines
• Manual subscriber addition: Add verified emails directly through Mailchimp

Remember to reconnect all forms after resetting connections and test submissions to verify proper functioning.

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