Email Marketing FAQ Guide: Common Questions About Squarespace's Newsletter Features

Email Marketing FAQ Guide: Common Questions About Squarespace's Newsletter Features

By Michael Thompson

January 20, 2025 at 06:44 PM

Email Marketing is an integrated newsletter function that lets you send branded marketing campaigns directly from your site. Here's what you need to know about this feature:

Cost Structure

  • Basic features are free, including:
    • Creating mailing lists
    • Making campaign drafts
    • Sending up to 3 test mass campaigns
  • Additional features require a paid subscription
  • Monthly email limits vary by plan

Understanding Campaigns vs. Sends

  • Campaigns: The email marketing messages you create
  • Sends: Number of individual email addresses receiving campaigns
  • Example: Sending to 10 addresses = 1 campaign, 10 sends
  • Both mass and automated campaigns count toward monthly send limits

Key Features and Limitations

  • Scheduled campaigns count toward monthly limits when sent, not when created
  • Supports emojis (including subject lines)
  • No custom code support
  • Requires active website or Acuity Scheduling subscription
  • Not available with parked domain pages

Access and Permissions

  • Available to site owners
  • Collaborators need Administrator or Editor permissions
  • Easy migration from other email services through contact import

Campaign Performance

  • Results vary based on content, goals, and audience
  • Requires testing different approaches
  • Success metrics depend on individual campaign objectives

Technical Considerations

  • Emoji display varies by device and operating system
  • Skin tone emojis have limited support across email systems
  • Test campaigns before mass sending to ensure proper display

Switching from Another Service

  1. Create a new campaign draft
  2. Export contacts from previous service
  3. Import contacts to new mailing list
  4. Send campaign to imported subscribers

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