Digital Products Analytics Guide: Understanding Subscription Metrics & Performance

Digital Products Analytics Guide: Understanding Subscription Metrics & Performance

By Michael Thompson

February 22, 2025 at 03:17 PM

Sales and subscription data from pricing plans can be analyzed through several key metrics in Squarespace Analytics. Here's how to understand each aspect:

Sales Analysis Overview

  • 7 core KPIs track pricing plan performance: Revenue, Units Sold, Checkouts, Number of Orders, Conversion Rate, Average Order Value, and Average Revenue Per Visitor
  • Includes both recurring subscriptions and one-time payments
  • Free plan signups are not reflected in sales metrics

Product-Specific Analysis

  • Individual pricing plan performance tracked by Revenue, Units Sold, and Orders
  • Page Views and Conversion Rate columns remain blank for digital products
  • Subscription and fixed payment revenue displayed when purchases occur

Purchase Funnel Tracking

  • Captures Visits, Checkout Started, and Purchased steps
  • Excludes "Viewed Product" and "Added to Cart" steps for pricing plans
  • Recurring billing events not included in funnel analysis

Traffic Analysis

  • Shows visitor sources before pricing plan signups
  • Breaks down revenue by traffic source
  • Helps optimize marketing channels

Content Performance

  • Tracks views of blog, course, video and member pages
  • Only counts views from registered plan members
  • Paywalled content views not included in metrics
  • Allows comparison of digital product popularity

Understanding these analytics helps optimize pricing strategies and improve digital product performance. Regular monitoring provides insights into customer behavior and plan popularity.

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