A custom payment form lets you gather extra customer information during checkout, such as gift messages, delivery instructions, or feedback. Follow these steps to create one:

Enable the Form:

1. Navigate to Payment Area panel
2. Click Additional Fields
3. Check Enable Custom Payment Form
4. Click Edit Custom Payment Form

Create Your Form:

1. Replace the placeholder Form Name with your desired title
2. Click Add Field to Form
3. Edit each field's properties:
   • Add title and description
   • Mark as required if needed
   • Click Done after each field
4. Remove placeholder fields using the trash icon
5. Click Save to publish changes

Form Location:

• Appears below Shipping field (physical products)
• Shows below Email field (digital/service products)
• Available in accordion menu for Apple Pay users
• Not visible for in-person sales

View Submissions:

• Order details panel
• Email notifications
• Exported order CSV files

Common Uses:

• Gift messages
• Delivery instructions
• Recommendation surveys
• Terms of Use acceptance
• Customer feedback

Note: Some field types, like file uploads, are not available in the custom payment form. Test your form by placing a sample order to ensure it appears correctly.

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