Collect custom information from customers during checkout by adding a personalized form. Here's how to create and manage a custom checkout form:

Enable Custom Checkout Form:

1. Navigate to the Checkout panel
2. Scroll to Additional Fields
3. Check "Enable Custom Checkout Form"
4. Click "Edit Custom Checkout Form"

Create Your Form:

1. Enter a form name (e.g., "Gift Message" or "Delivery Instructions")
2. Click "Add Form Field" to create new fields
3. For each field:
   • Add a title and description
   • Mark as required if necessary
   • Click "Done" to save the field

Customize Field Options:

• Edit field content anytime
• Remove fields using the trash can icon
• Ensure at least one field exists
• Check "Required" for mandatory fields

Form Display Location:

• Physical products: Below shipping field
• Digital products: Below email field
• In-person sales: Form not displayed

Apple Pay Integration:

• Form displays on order summary page
• Non-required fields appear in collapsible menu
• Customers can complete before proceeding to checkout

Common Form Uses:

• Gift messages
• Delivery instructions
• Referral surveys
• Terms of Service agreement

Access Form Submissions:

• Order details panel
• Email notifications
• Orders .csv export file

Test your form by running a test order to ensure it appears correctly to customers.

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