Payment reserves are temporary holds on funds to protect against potential losses from refunds or chargebacks in Squarespace Payments.

Three types of payment reserves exist:

• Fixed Reserve: Holds a set percentage until a specific release date
• Rotating Reserve: Continuously holds a percentage, releasing older funds as new ones are held
• Ad-hoc Reserve: Retains a specific amount for a defined period

Reserves may be implemented due to:

• Extended delivery windows
• Large volume of pending orders
• High number of disputes/refunds
• Sudden increase in transaction volume

Best practices to minimize reserves:

• Monitor dispute activity regularly
• Address disputes promptly
• Implement fraud protection measures
• Clearly display shipping and refund policies
• Maintain detailed transaction records
• Provide accessible customer support
• Communicate delivery delays

Squarespace will notify you via email about:

• Initial reserve implementation
• Reserve terms and percentages
• Reserve expiration or removal
• Changes to reserve settings

Reserve status is reviewed a few days before expiration. The reserve may be removed, reduced, or extended based on:

• Account financial health
• Refund and dispute history
• Overall risk assessment

To check your reserve details:

• Review the "Account Reserve Notice" email
• Monitor withheld funds amount
• Track release dates
• View percentage of charges held
• Check reserve allocations for refunds/chargebacks

For additional support, contact Squarespace through your account reserve notice email at [email protected].

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