A reserve is a temporary hold on a portion of your account balance, designed to cover potential losses from processing orders, refunds, and chargebacks. These funds are released after the reserve period expires, unless needed for disputes or refunds.

Types of Reserves:

• Fixed Reserve: Holds a set percentage of each transaction until a specified release date
• Rolling Reserve: Holds a percentage of each transaction that releases on a rolling basis
• One-time Reserve: Holds a specific amount with a set release date

Common Reasons for Reserves:

• Extended delivery windows
• High number of unfulfilled orders
• Frequent disputes or refunds
• Sudden increase in processing volume

Risk Mitigation Steps:

• Monitor dispute activity regularly
• Handle disputes promptly
• Implement fraud protection measures
• Display clear policies (shipping, returns, refunds)
• Maintain detailed transaction records
• Provide accessible customer support
• Communicate delivery delays promptly

Reserve Notifications:

• Sent via email from [email protected]
• Include reserve terms, percentage held, and duration
• Notifications sent for new reserves, expirations, or changes

Reserve Management:

• Reviews conducted days before expiration
• May be removed, decreased, or increased based on:
  • Business financial status
  • Refund/dispute history
  • Other risk factors
• Extensions possible for high-risk accounts

Finding Reserve Information:

• Check "Reserve Notification" email for:
  • Total amounts held
  • Release dates
  • Reserved percentage per transaction
  • Chargeback/refund allocation details

For additional assistance, respond to your reserve notification email from [email protected].

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