Squarespace Payments reserves are temporary holds placed on a portion of your business funds to protect against potential losses, refunds, and chargebacks. Here's everything you need to know about how they work.

Types of Reserves:

1. Fixed Reserve

• Set percentage held from each transaction
• Released on a specified date
• Funds become available in your account balance

2. Rolling Reserve

• Set percentage held from each transaction
• Released on a rolling basis
• Funds released as transactions pass time window

3. One-time Reserve Hold

• Fixed amount moved to reserve balance
• Has set expiration date

Common Reasons for Reserves:

• Extended delivery windows or billing cycles
• High number of unfulfilled orders
• Increased payment disputes or refunds
• Sudden spike in processing volume

Best Practices to Lower Risk:

• Monitor dispute activity regularly
• Address disputes promptly
• Implement fraud prevention measures
• Display clear policies (shipping, returns, refunds)
• Maintain detailed transaction records
• Provide easy customer support access
• Communicate delivery delays

Reserve Notifications:

• Email sent from [email protected]
• Subject: "Squarespace Payments: Notice of Account Reserve"
• Includes reserve terms, percentage held, and time period
• Notifications sent for new reserves, changes, or expiration

Reserve Management:

• Account review occurs before reserve expiration
• Reserve may be removed, decreased, or increased
• Extensions possible if risk remains high
• Reserve details viewable in notification email

Reserve Information Available:

• Total funds held
• Release schedule
• Percentage held per transaction
• Breakdown of reserve usage for chargebacks/refunds
• Balance allocation details

For additional assistance, reply to your reserve notification email with specific questions or concerns.

Related Articles

Previous Articles