Third-party domain connection issues can be resolved by following these troubleshooting steps:

Wait for DNS Propagation

• Allow 24-72 hours for newly connected domains to function properly
• DNS Settings menu errors are normal during this period

Common Issues and Solutions

Domain Already Connected

• Check your other Squarespace sites for existing connections
• Disconnect the domain if found
• Contact support if unable to locate the connection

CNAME Record Problems Required records:

• One pointing to verify.squarespace.com
• One pointing to ext-cust.squarespace.com

A Record Issues Delete conflicting A records except:

• Host: @ (only if value doesn't match required records)
• Host: Mail or Email (keep these to maintain email service)

"Record Not Found" Errors

To fix:

1. Access your domain provider's DNS settings
2. Verify Host, Type, and Required Data entries
3. Click Update in Squarespace DNS Settings
4. Wait up to 72 hours for changes to propagate

Conflicting DNS Entries

Resolution:

1. Log into domain provider account
2. Delete conflicting entries
3. Keep only required Squarespace records

Nameserver Issues

For DNS Connect:

• Don't modify custom nameservers
• Ensure nameservers link to your domain provider
• Contact provider if errors persist

For Nameserver Connect:

• Reset to provider's default nameservers if connection fails after 72 hours
• Follow provider-specific guides for GoDaddy, Namecheap, or Network Solutions

If issues persist after trying these solutions, contact your domain provider's support for additional assistance.

Related Articles

Previous Articles