Unlocking and transferring your domain from Squarespace involves a few key steps. Here's what you need to know:

Before Starting:

• Transfer process takes up to 15 business days
• Free domains won't transfer their free status to the new provider
• Remove DNSSEC settings before transferring
• Keep your website subscription active during transfer

Step-by-Step Transfer Process:

1. Access Domain Settings

• Open domains dashboard
• Select the domain to transfer

2. Unlock Domain

• Toggle off Domain Lock
• Request transfer authorization code
• Wait for email with code (within 24 hours)

3. Complete Transfer

• Copy authorization code from email
• Send code to new domain provider
• For Tucows domains: Confirm transfer via email from [email protected]

Important Notes:

• You have 5 days to cancel transfer after requesting
• Transfer cannot be canceled through Squarespace after sending code
• If using Google Workspace, set up MX records with new provider

Troubleshooting Tips:

If No Authorization Code Received:

• Check spam folder
• Verify domain email address is correct
• Request new code if needed

Common Issues:

• 60-day lock after purchase or transfer (Tucows/KeySystems)
• Owner contact information changes can trigger locks
• Some providers require public WHOIS information

For Email Services:

• Update MX records after transfer
• Google Workspace subscriptions remain with Squarespace unless cancelled

Remember: Domain transfers don't affect website hosting. If leaving Squarespace completely, cancel website subscription separately after transfer completion.

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