SSL certificates protect your website's connection, ensuring visitor data remains secure. Here's how to fix common SSL certificate issues and security warnings.

Wait Time for New Domains

• Allow up to 72 hours for new or recently connected domains
• This waiting period is necessary for certificate generation and connection completion

Fixing "Connection Not Private" Warnings

1. Initial Steps:

• Wait 72 hours for new domains
• Verify "Secure" setting in SSL panel
• Check for mixed content on your site
• Confirm proper domain connection

2. Domain-Specific Checks:

• Squarespace domains: Maintain default records
• Third-party domains: Verify correct DNS records

3. Certificate Verification:

• Test domain in private browsing window
• Allow up to 72 hours after making changes

Resolving "SSL Certificate Not Available" Error

For Squarespace Domains:

• Verify default records remain unchanged
• Wait 72 hours for processing

For Third-Party Domains:

• Review Domain Mapping records
• Check for CAA record restrictions
• Consider transferring domain to Squarespace if issues persist

Browser Compatibility

• Use browsers listed on Let's Encrypt's "Platforms that trust ISRG Root X1"
• Unsupported browsers may continue showing security warnings

After Resolution:

1. Submit site to Google Search Console for secure indexing
2. Clear browser cache if warnings persist
3. Test in private browsing window

Remember: DNSSEC is separate from SSL protection. While Squarespace domains include automatic DNSSEC protection, third-party DNSSEC may not be compatible with our SSL configuration.

Important Note: Only domains pointing to Squarespace sites receive our free SSL certificate. For domains pointing elsewhere, contact the respective website host for SSL support.

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