A suspended Squarespace domain can prevent your site from connecting properly. Here's how to identify and fix this issue quickly.

Why Domains Get Suspended:

• Not verifying domain ownership within 15 days of registration
• Failed delivery of annual renewal email
• Invalid or inactive domain owner email address

Checking for Domain Suspension:

1. Look for a red "Domain Suspended" warning in your domain dashboard
2. If no warning appears but domain isn't working, try clearing browser cache or disabling extensions

How to Fix a Suspended Domain:

1. Check Email and Spam Folder

• Look for emails from [email protected] or [email protected]
• Subject line: "Please Verify Your Domain Name as Soon as Possible"
• Click the verification link in the email

2. Verify Domain Owner Email

• Open domain dashboard
• Select suspended domain
• Click "Edit" in "Registration Details"
• Check and correct owner's email if needed
• Save changes

3. Resend Verification Email

• Click "Resend Verification Email" button
• Check both inbox and spam folder

4. Try Alternative Email

• Update owner's email to a different accessible address
• Click "Save"
• Request new verification email
• Click verification link when received

Important Notes:

• Suspended domains cannot be claimed by others
• Domains will still follow standard renewal cycle even if unverified
• Annual verification emails are sent by Tucows (domain registrar)
• Domain connection typically restores within 15 minutes after verification
• Verification links may not work if email provider altered the URL; try viewing in another browser

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