
Report Malware & Download Issues to Squarespace
Sell downloadable digital goods like ebooks, music, PDFs, and art files through your online store. Here's how to set up download products:
File Requirements:
- Maximum file size: 300 MB
- One file per product (multiple files must be zipped)
- Remove special characters from filenames
- SSL must be enabled for secure downloads
Setup Process:
- Create Product
- Select "Download" as product type

Download file types in Squarespace
- Add Basic Info
- Enter product name and description
- Add product images (multiple allowed)

Add images button with arrow
- Upload File
- Click "Upload file" button
- Select or drag-and-drop your file

Yellow outlined upload button
- Set Pricing
- Set regular price
- Enable sale pricing (optional)
- Add Organization
- Create categories and tags (optional)
- Categories: max 25 characters
- Tags: max 80 characters

Yellow arrow points to add button
- Add SEO Description
- Optimize for search engines
- Improve product visibility

Edit button on Marketing interface
- Publish Product
- Click "Publish" to make available
- "Save" to keep as draft
- "Schedule" for future release
Important Notes:
- Download links expire after 24 hours
- Customers receive automatic download email
- New links sent automatically if expired
- Manual link resend available through Orders panel
- Test your setup with a test order

Pop-up notification in Square layout
Marketing Options:
- Use Email Campaigns for promotion
- Sell through Facebook and Instagram
- Implement marketing tools to increase sales
- Attend design webinars for optimization tips
Limitations:
- No quantity settings
- No variants or SKUs
- No subscription options
- Can't download your own uploaded files
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