Here's a concise, search-optimized version of the Google Workspace troubleshooting guide:

Common Issues and Solutions for Google Workspace

If your custom email address stops working or you can't sign up for Google Workspace, follow these troubleshooting steps:

Can't Access Email Inbox

• Check if your account is suspended due to billing issues
• Update payment information in the Google Workspace panel
• Reactivate your account if suspended

Email Sending/Receiving Issues

1. For Squarespace Domains:

   • Verify MX records in DNS settings
   • Confirm domain subscription is active
   • Ensure Google Workspace subscription isn't suspended

2. For Third-Party Domains:

   • Add Google's MX records to DNS settings
   • Remove any non-Google MX records
   • Verify domain host subscription is active

Note: DNS changes can take up to 72 hours to propagate.

Domain Migration Issues

• If migrated from Google Domains, Squarespace becomes your new billing provider
• Update billing information in Squarespace
• Confirm Squarespace as billing provider in Google Workspace panel

Common Error Messages and Solutions

"User Already Exists":

• Choose a different username
• Wait 20 days if username was recently deleted
• Remove username from aliases or groups

"Domain Already Connected":

1. Submit domain ownership verification form to Google
2. Add provided CNAME record to domain
3. Wait 24-72 hours for processing
4. Confirm with Google support

"Account Suspended":

1. Check payment method
2. Update billing information
3. Reactivate account within 40 days to prevent cancellation

Domain Verification Issues:

• Log into Google Workspace Admin console
• Complete domain verification process
• Ensure correct DNS records are set

Failed Operations:

• For failed cancellations: Set at least one Administrator
• For failed user updates: Check for username conflicts
• For failed removals: Ensure account is active

For unresolved issues:

1. Wait 72 hours for DNS changes
2. Verify all MX records are correct
3. Contact support if problems persist

Remember: Keep your billing information updated and maintain active subscriptions to prevent service interruptions.

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