Here's a concise, search-optimized version focused on troubleshooting Google Workspace issues:

Common Google Workspace Issues and Solutions

If you can't access your custom email account or experiencing issues with Google Workspace, follow these troubleshooting steps:

Unable to Send or Receive Emails

1. Check MX Records:

• Verify Mail Exchange (MX) records are correctly set up
• Remove any old MX records
• Ensure domain subscription is active
• Confirm Google Workspace subscription isn't suspended

2. Domain-Specific Solutions:

• For Squarespace domains: Add MX records in DNS settings
• For third-party domains: Add Google's MX records through your domain host

Note: Changes can take up to 72 hours to take effect.

Account Access Issues

If you can't access your Google Workspace account:

• Check if your account is suspended
• Verify billing information is current
• Ensure domain verification is complete
• Confirm terms of service acceptance

Common Error Messages and Solutions

"User already exists":

• Choose a different username
• Wait 20 days if username was recently deleted
• Remove username from any existing aliases or groups

"Domain already connected":

1. Submit domain verification form to Google
2. Add provided CNAME record
3. Wait 24-72 hours
4. Confirm with Google support
5. Attempt registration again

Account Suspension

If your account is suspended:

• Update payment information within 14 days
• Reactivate account within 40 days
• After 40 days, account transfers to Google

Domain Migration Issues

For migrated domains:

1. Confirm Squarespace as new billing provider
2. Update DNS settings if using custom nameservers
3. Verify MX records are correctly configured
4. Allow up to 72 hours for changes to propagate

User Management

To manage users:

• Add users through Google Workspace menu
• Ensure sufficient licenses are available
• Designate administrators as needed
• Update user information through admin console

Remember: Always verify domain settings and wait for DNS propagation after making changes. Contact support if issues persist after trying these solutions.

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