Let's fix issues with your forms and newsletter sign-ups. Here's a detailed troubleshooting guide.

Form Submission Process: What to Check

Step 1: Form Entry and Submission

Common error messages and solutions:

• Invalid email: Ensure email follows [email protected] format
• Storage services error: Reconnect storage services
• Unknown error: Usually means too many submissions; wait and try again

Step 2: Data Storage Verification

Check if submissions reach:

• Squarespace email list
• Contacts panel
• Mailchimp
• Google Drive

Step 3: Email Notifications

If not receiving submission emails:

• Check spam/junk folders
• Add [email protected] to safe senders
• Verify storage connections

Storage-Specific Solutions

Google Drive Issues:

• Avoid special characters in form fields (å, ä, ö)
• Ensure column headers match form fields exactly
• Relink if connection fails

Mailchimp Problems:

• Check authorization settings
• Verify list settings
• Ensure proper integration setup

Email Notification Troubleshooting:

1. Form submission errors: Relink storage services
2. Authorization issues: Reset Google permissions
3. Storage errors: Select at least one storage option

Additional Tips:

• Prevent spam using built-in protection features
• Version 7.1 required for mobile storage management
• Regular storage connection verification recommended
• Keep backup copies of important form data

Remember to check all storage connections and permissions when troubleshooting form issues. Most problems can be resolved by unlinking and relinking storage services or checking permission settings.

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