Third-party domain providers are essential for managing DNS records and settings when transferring or connecting domains to Squarespace. Here's how to get the help you need:

Transferring Domains

Check Transfer Eligibility

• Contact your provider to confirm if your domain can be transferred
• Verify the domain meets basic requirements:
  • TLD must be Squarespace-supported
  • Not a registry premium domain
  • 60+ days since registration/transfer
  • Active and unlocked status

Common Transfer Scenarios

• Ask about linked services (email, etc.) that might be affected
• Check if the provider has approved and released the domain
• Verify administrator contact information
• Address failed transfers by requesting specific denial reasons

Connecting Domains

Adding DNS Records

1. Required Records:

• 2 CNAME records
  • www → ext-cust.squarespace.com
  • Verification code → verify.squarespace.com
• 4 A Records pointing to:
  • 198.185.159.144
  • 198.185.159.145
  • 198.49.23.144
  • 198.49.23.145

Troubleshooting Connections

• Verify custom DNS records if using DNS connection
• Request TXT record alternative if CNAME isn't supported
• Check email service compatibility
• Compare DNS settings with provider if connection fails

SSL Certificate Issues

Resolve CAA Record Problems

• Request provider to add CAA record if supported
• Ensure proper system response for CAA queries
• Verify SSL certificate generation requirements

Email Campaign Setup

Domain Authentication Required Records:

1. CNAME: squarespace_domainkey
2. TXT: @ (root)
3. TXT: _DMARC

Remember to always include your specific domain name when contacting support and allow up to 24 hours for DNS changes to propagate.

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