Contacting your domain provider for support with DNS setup, domain transfers, and other domain-related tasks is often necessary. Here's what you need to know about getting help:

For Domain Transfers:

• Check domain eligibility by asking your provider to verify:

  • Supported extension
  • Not a premium domain
  • 60+ days since registration/transfer
  • Active status
  • Unlocked status
  • Less than 9 years remaining registration

• Verify if any services (like email) will be affected by transfer

• Check transfer status if "Transfer in Progress" appears

• Address failed transfers by getting specific denial reasons

For DNS Record Setup:

• Request help adding required records:

  • CNAME record for www pointing to ext-cust.squarespace.com
  • CNAME record with unique verification code
  • A records pointing to:
    • 198.185.159.144
    • 198.185.159.145
    • 198.49.23.144
    • 198.49.23.145

• Alternative TXT record setup if CNAME isn't supported

• Check existing custom DNS records before connecting

For SSL Certificates:

• Request CAA record setup with:
  • Flag: 0
  • Tag: issue (or issuewild for subdomains)
  • CA issuer: letsencrypt.org

For Email Campaigns:

• Add verification records:
  • CNAME record for squarespace_domainkey
  • TXT record for domain root (@)
  • TXT record for DMARC

Remember that domain changes can take up to 24 hours to propagate. Always maintain clear communication with your provider and keep records of your correspondence.

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