If your site is loading slowly, follow these troubleshooting steps to identify and resolve the issue:

Check System Status Visit status.squarespace.com to verify if there are any system-wide issues affecting site performance.

Use a Supported Browser

• Ensure you're using the latest version of a supported browser
• Chrome, Safari, and Firefox offer built-in developer tools for investigating loading issues

Optimize Page Size

• Keep pages under 5 MB to improve load times
• Large amounts of images can significantly impact loading speed
• Mobile devices and slower connections are particularly affected by large page sizes

Verify Network Connection

• Test your site on different networks
• Try accessing via mobile data
• Run a speed test to check your internet connection
• Contact your ISP if speeds are below promised levels

Minimize Font Usage

• Limit your site to 2 fonts maximum
• Consider using web-safe fonts for optimal loading:
  • Arial
  • Courier New
  • Georgia
  • Lucida Console
  • Lucida Sans Unicode
  • Palatino Linotype
  • Times New Roman
  • Verdana

Remove Unnecessary Elements

• Temporarily remove custom code and third-party embeds
• Streamline URL redirects
• Check mobile compatibility using Google's Mobile-Friendly test

Additional Factors to Check

• Computer memory capacity
• External scripts
• Local network firewalls
• Anti-virus software
• Browser add-ons
• Third-party domain provider issues

Quick Fix Steps

1. Disable browser extensions
2. Temporarily disable anti-virus software
3. Remove external scripts
4. Clear browser cache
5. Test in incognito/private browsing mode

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