Customer accounts increase repeat spending and help build stronger relationships with visitors. They allow customers to securely store payment methods, shipping addresses, shopping carts, and order information.

Prerequisites

• SSL enabled with Secure preference
• Checkout enabled on your domain

Enabling Customer Accounts

1. Open the Selling panel
2. Click Customer Accounts
3. Turn on the toggle

Account Access

• Customers can log in via automatic navigation links
• Account links display as "Login" or "Account" depending on login status
• Manual login links can be created using

  /account/login

  URL

Account Management

• View all accounts in the Contacts panel
• Filter contacts by "Has account" option
• Administrators can delete customer accounts except those with active subscriptions
• Deleting an account removes payment and shipping information but preserves order history

Payment Methods

• Stripe/Squarespace Payments users can save credit cards
• Only last four digits visible for security
• Apple Pay users must be logged in before checkout
• PayPal accounts cannot be saved

Email Communications Automatic emails sent for:

• Account creation
• Email verification
• Password reset/update
• Custom notifications based on user type

Security Features

• Email verification required
• Self-service password reset
• Secure payment information storage
• Optional guest checkout available

Digital Products Integration

• Automatically enables customer accounts
• Provides access to gated content
• Password-protected member areas

Disabling Accounts

1. Ensure no active subscriptions exist
2. Open Selling panel
3. Click Customer Accounts
4. Turn off toggle

Note: Disabled accounts hide customer information but preserve data if re-enabled later.

Remember: You cannot require account creation for checkout, and orders placed while logged out won't appear in customer account history.

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