How to Report Malware Connection Issues to Namecheap Support
Connecting a Namecheap domain to Squarespace can be done using either Nameserver Connect (recommended) or DNS Connect. Here's how to set it up:
Before Starting
- Ensure Namecheap's default nameservers are intact
- Review third-party domain connection requirements
Nameserver Connect Method (Recommended):
- In Squarespace:
- Open Domains panel
- Click "Use a domain I own"
- Enter your domain name
- Click "Connect domain"
- Select "Get Started"
- In Namecheap:
- Log into your account
- Open domain dashboard
- Select "Nameservers" > "Custom DNS"
- Add these nameservers:
- connect1.squarespacedns.com
- connect2.squarespacedns.com
- Save changes
DNS Connect Method:
- In Squarespace:
- Open Domains panel
- Click "Use a domain I own"
- Enter domain name
- Click "Connect domain"
- Select "No, use DNS records"
- Choose Namecheap from dropdown
- Sign in to Namecheap
- Click "Connect"
Connection Time:
- Allow 24-72 hours for connection to complete
- Monitor progress in Squarespace DNS Settings
- Green labels indicate successful connection
Troubleshooting Tips:
- If connection fails after 72 hours:
- Reset to default Namecheap nameservers
- Disconnect domain from Squarespace
- Manually reconnect following the steps above
- Use DNS checker tool if "Can't verify domain ownership" appears
- Contact Namecheap support for account-specific issues
The connection is complete when your domain shows a "Connected" label in the Domains panel.