Email security and phishing prevention are crucial for protecting your Squarespace account. Here's how to identify and handle suspicious emails:

If You Receive a Suspicious Email:

• Forward the entire message to [email protected]
• Include the email header and subject
• Don't click links, download attachments, or reply

Common Signs of Phishing:

• Requests for sensitive information (bank details, passwords, SSN)
• Account compromise notifications
• Unsolicited verification links
• Misspelled email addresses (e.g., squareespace.com)
• Suspicious URLs (not ending in squarespace.com)
• Design mimicking Squarespace
• HTML attachments

Form Submission Safety:

• Squarespace never uses form submissions for account or billing communications
• Official form addresses: [email protected] and [email protected]
• Review submissions carefully and report suspicious content

Important Security Notes:

• Squarespace never makes phone calls to customers
• Only respond to emails from verified Squarespace addresses
• Never share your full credit card number or password

Legitimate Information Requests: Squarespace may ask for:

• Last four digits of your credit card
• Government-issued ID (for specific account issues)
• Bank details (only through secure Squarespace Payments portal)

Protection Tips:

• Enable Google reCAPTCHA for forms
• Verify domain changes through official channels
• Keep account security settings up to date

Official Squarespace Email Domains:

• @mail.squarespace.com
• @squarespace.com
• @squarespacescheduling.com
• @acuityscheduling.com
• @unfold.com

For customer support, only use [email protected] after initiating contact through the Help Center.

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