How Members Access and Navigate Digital Product Subscriptions

How Members Access and Navigate Digital Product Subscriptions

By Michael Thompson

February 7, 2025 at 04:21 AM

Before a visitor purchases digital products, they can explore your offerings through paywalls that display pricing plans. You can create a dedicated registration page to showcase all available plans, their benefits, and pricing options.

Woman meditates in lotus position

Woman meditates in lotus position

For plans with multiple payment options, customers can select their preferred choice before registering. For example, choosing between a one-time $30 payment or three monthly payments of $10.

Meditation payment buttons

Meditation payment buttons

The registration process follows these steps:

  1. Customer clicks "Register" on their chosen plan
  2. Creates a new account or logs into an existing one
  3. Completes payment (skipped for free products)
  4. Gains immediate access to purchased content

"Sign up for meditation and yoga"

"Sign up for meditation and yoga"

Payment options include:

  • Credit cards (all payment types)
  • PayPal (one-time payments only)

Checkout process on Squarespace

Checkout process on Squarespace

After purchase, customers receive:

  • Welcome email with login instructions
  • Order confirmation for recurring subscriptions
  • Optional renewal notifications (15 days before renewal)
  • Access to their customer account panel

Email screenshot

Email screenshot

In their account panel, customers can:

  • View all purchased digital products
  • Access restricted content
  • Check pricing plan details
  • See renewal dates and payment information
  • Manage their subscriptions

For subscription renewal notifications, administrators can enable them through the Customer Notifications panel under Subscription Orders > Subscription Renewal. Note that short-term subscriptions (11 weeks or less for weekly renewals, 2 months or less for monthly) are not eligible for renewal notifications.

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