A suspended Squarespace domain prevents your website from connecting properly. Here's how to identify and fix the issue quickly.

Common Suspension Reasons:

• Failure to verify domain ownership within 15 days of registration
• Bounced annual registration summary emails
• Invalid owner contact information

How to Fix a Suspended Domain:

1. Check Your Email

• Search for messages from [email protected] or [email protected]
• Look in spam folder
• Click the verification link in the email
• If the link doesn't work, try opening it in a different browser

2. Verify Owner Contact Email

• Access domains dashboard
• Select suspended domain
• Click Edit under Registration Information
• Confirm or update Owner email
• Save changes

3. Request New Verification Email

• Click "Resend Verification Email"
• Check inbox and spam folder
• Click verification link

4. Use Alternative Email (if needed)

• Update Owner email to different address
• Save changes
• Request new verification email
• Click verification link when received

Important Notes:

• Domain connection typically restores within 15 minutes after verification
• Your domain remains secure during suspension
• Domains follow standard renewal cycle even if unverified
• Annual verification emails are required for some domains
• Only court orders or UDRP decisions can change domain ownership during suspension

Once verified, your domain should reconnect to your Squarespace site automatically. If issues persist, clear your browser cache or disable extensions.

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