Squarespace domains can become locked for two main reasons: failing to verify a new domain within 15 days of registration, or issues with annual registration overview emails for older domains. Here's how to fix a locked domain:

Check If Your Domain Is Locked

Look for a red "Domain Locked" warning in your domain dashboard. If you don't see this warning but your domain isn't working, try clearing your browser cache or disabling browser extensions.

How to Unlock Your Domain

1. Check Your Emails

• Search for emails from [email protected] or [email protected]
• Look in spam folder
• Subject line: "Please verify your domain name as soon as possible"
• Click the verification link in the email
• If the link doesn't work, try opening it in a different browser

2. Verify Domain Owner Contact

• Access your domain dashboard
• Click the locked domain
• Check "Registration Information" section
• Verify owner email address is correct
• Update if necessary

3. Resend Verification Email

• Click "Resend Verification Email" button
• Check both inbox and spam folder
• Click the verification link

4. Try Alternative Email

• Update owner's email to a different address
• Click Save
• Request new verification email
• Click verification link in new email

Important Notes:

• Domain unlocking typically takes 15 minutes
• Locked domains remain under your ownership until expiration
• Domains renew automatically even if unverified
• Annual verification emails prevent domain locking
• Update contact information regularly to prevent future locks

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