If you're not receiving emails from Squarespace, follow these troubleshooting steps to resolve the issue:

Verify Your Email Address

• Check if Squarespace has your current email address
• Update your email address in account settings if needed
• Ensure there are no typos in the registered email

Enable Email Notifications

• Access your email preferences
• Turn on all relevant notifications
• Confirm your subscription status for Squarespace communications

Check Spam Folders

• Look in your spam/junk folder for missing emails
• Search for "Squarespace" in all mailbox folders
• Mark Squarespace emails as "not spam" if found

Create Email Whitelist

1. Add these Squarespace domains to your safe senders list:
   • @squarespace.com
   • @squarespace.info
2. Check your email provider's instructions for creating whitelists
3. Set up filters to ensure delivery to your inbox

If Issues Persist

• Contact Squarespace support using an alternative email address
• Provide details about missing emails (dates, types of communications)
• Keep monitoring spam folder while issue is being resolved

Note: Email delivery can be affected by your email provider's settings, server issues, or incorrect contact information. Always ensure your account information is up to date.

Still having problems? Contact Squarespace technical support directly for personalized assistance with your account.

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