Enable Customer Review System to Build Trust and Increase Sales
Here's the rewritten article with the focus on being more concise and valuable:
Customer reviews help build trust and increase sales for physical, download, service, and subscription products. Reviews cannot be collected for gift cards.
Review Collection Process:
- Customers receive an automated email 14 days after order fulfillment
- They can leave a 1500-character review and 1-5 star rating per item
- Review window stays open for 120 days after purchase
- One email per order, even for multiple products
- Not available for point of sale purchases
Shopping cart icon with add button
Black and white star rating icons
Customizing Review System:
-
Email Customization
- Access automations dashboard
- Select "Request customer reviews"
- Edit email content, subject line, and preview text
- Send test emails to verify appearance
-
Activation Steps
- Return to Request customer reviews automation
- Click Activate
- System will send emails for future purchases and orders fulfilled in past 14 days
-
Review Settings
- Enable email notifications for new reviews
- Choose display options (Product reviews, Store reviews, or both)
- Toggle visibility of requested and imported reviews
Alt text expert with laptop
Review Management:
- Monitor reviews through Customer Reviews panel
- View posting date, rating, review content, customer info, and product details
- Toggle review visibility between Public and Hidden
- Cannot delete reviews, only hide them
- Reviews remain if products are edited or moved between store pages
Important Notes:
- Reviews cannot be exported or transferred between sites
- Customers cannot edit or delete their own reviews
- Deleting a contact removes their associated reviews
- Review request emails send even for out-of-stock items
- Reviews remain visible after product deletion
- Direct response to reviews isn't possible
Review Limitations:
- 120-day window for leaving reviews
- One review per product per customer
- No reviews for cancelled orders
- No reviews for subscription renewal orders
- Products must be visible in store to receive reviews
- Review requests don't apply to orders older than 14 days before system activation
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