Common error messages in Squarespace fall into several key categories. Here's how to resolve them:

Account Issues

• Invalid email error: Update your email address if billing emails bounce back
• Missing billing emails: Check your account email for typos and verify billing subscriptions are active

Browser and Security Issues

• IP Block: Complete CAPTCHA on Squarespace demo site to unblock (valid for 6 hours)
• Site Not Accessible: Check domain connection, SSL settings, and clear browser cache
• Cookie Issues: Enable cookies in browser and ensure using supported browser
• Security Block: Adjust network settings if accessing from corporate network
• Mixed Content Warning: Verify SSL certificate is enabled and check for insecure content

Commerce Errors

• Product Variants: Products must have at least one variant
• Store Page Limit: Maximum 200 items per store page
• PayPal Refunds: Limited to 180 days for automatic refunds
• Payment Processing: Ensure payment processor accounts are properly connected
• Stripe Issues: Disable browser extensions that may interfere with connection

Domain-Related Issues

• DNS Conflicts: Remove conflicting subdomain connections
• Invalid Domain Names: Avoid using "Squarespace" in domain name
• Unclaimed Domains: Ensure domain is properly connected to site
• DNS Probe Errors: Add missing A records to DNS settings

Login and Site Access

• Third-Party Login Failures: Use email/password instead
• Expired Site Access: Reactivate site through billing portal
• Contributor Access Issues: Have site owner resend invitation

Page and Content Management

• Homepage Deletion: Set new homepage before deleting current one
• Conflicting Changes: Avoid simultaneous editing by multiple users
• File Limitations:
  • Images: Maximum 20MB
  • Digital downloads: Maximum 300MB
  • Supported formats: .jpg, .gif, .png

For unresolved issues, contact Squarespace support with detailed steps and screenshots of the error message.

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