A comprehensive guide to common Squarespace error messages and their solutions.

Browser and Security Issues

If you see a security block or CAPTCHA:

• Visit the Squarespace demo site and complete the CAPTCHA
• Wait up to 6 hours for IP unblock
• Check your domain's DNS settings if using a custom domain
• Contact support if issues persist

For "Site Cannot Be Reached" errors:

1. Verify domain connection in Settings > Domains
2. Check SSL settings if using https://
3. Try accessing from another network
4. Clear browser cache

Cookie-Related Issues:

• Enable cookies in your browser
• Use a supported browser version
• Clear cache and disable interfering extensions

Commerce Errors

Product Management:

• Products must maintain at least one variant
• Maximum 200 items per Shop page
• Refresh page if purchase occurs during product editing

Payment Processing:

• Keep PayPal card information updated
• Disable browser extensions for Stripe connections
• Ensure cookies are enabled for checkout
• Reconnect payment processors if disconnected

Domain Name Issues

Common Problems:

• DNS conflicts with subdomains
• Invalid domain names (containing "Squarespace")
• Unclaimed domain connections
• Missing DNS records

General Troubleshooting Tips:

1. Check status.squarespace.com for system issues
2. Verify email settings for billing communications
3. Update browser and security settings
4. Monitor payment processor connections
5. Maintain valid domain configurations

For unresolved issues, contact Squarespace support with:

• Detailed steps that led to the error
• Screenshots of error messages
• Account information for faster assistance

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