Is your website not displaying? Here's a comprehensive troubleshooting guide to get it back online quickly.

First, check system status:

1. Visit status.squarespace.com to see if there are any ongoing system issues
2. Subscribe to status updates via SMS or email for real-time notifications

Domain troubleshooting:

• Try accessing your site using the built-in .squarespace.com domain
• If the site loads with the built-in domain but not your custom domain, follow these steps:

For third-party domains (GoDaddy, 1&1, Hover, etc.):

• Verify DNS settings are correct
• Check domain provider's status page
• Allow up to 72 hours for recent domain changes
• Contact your domain provider if issues persist

For Squarespace domains:

• Ensure "Website defaults" records exist in DNS Settings
• Verify domain within 15 days of registration/changes
• Check if domain has expired and reactivate if needed

Wrong site displaying?

1. Log into your Squarespace account
2. Access Home Menu
3. Click your profile image/initials
4. View all sites in your account
5. Search by site title or domain name
6. Click the correct site's preview image

Quick fixes if site is expired:

• Look for "Website expired" message
• Check payment method
• Enable automatic renewal
• Reactivate subscription

Site still down?

• Verify all DNS settings
• Confirm domain linking
• Check domain verification status
• Ensure subscription is active
• Contact Squarespace support if problems persist

Note: If your site is loading but running slowly, refer to the site loading speed troubleshooting guide for additional assistance.

This systematic approach should resolve most site accessibility issues. If you've followed all steps and still experience problems, reach out to Squarespace support for personalized assistance.

Related Articles

Previous Articles