If your site isn't loading, follow these troubleshooting steps to get it back online:

Check System Status

Visit status.squarespace.com to check for any system-wide issues. Subscribe to SMS or email updates to stay informed about service status.

Test Your Domain

1. Try accessing your site using the .squarespace.com integrated domain
2. If this works, the issue is likely with your custom domain

For Third-Party Domains (GoDaddy, 1&1, Hover, etc.):

• Verify DNS settings are correct
• Check domain provider's status page
• Allow up to 72 hours for recent domain connections

For Squarespace Domains:

• Confirm Website Default Values in DNS records
• Ensure domain is verified (required within 15 days)
• Check if domain has expired

Reactivate Expired Sites

If you see "Website has expired," this means:

• Automatic payment failed
• Automatic renewal is disabled
• Site needs manual reactivation

Wrong Site Loading?

If incorrect site appears:

1. Log into your account
2. Click your profile picture/initials in Home menu
3. View all sites connected to your profile
4. Search by site title or domain name
5. Click the correct site preview to access it

The domain might be connected to another site - transfer it to the correct one if needed.

If these steps don't resolve the issue, contact Squarespace support for assistance.

Note: If your site is loading but running slowly, check the "My site is loading slowly" guide instead.

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