When your site isn't loading, follow these steps to identify and resolve the issue:

1. Check System Status

• Visit status.squarespace.com to see if there are any system-wide issues
• Subscribe to SMS or email updates for service notifications
• If all services are operational, proceed with troubleshooting

2. Test Your Domain

• Try accessing your site using the built-in .squarespace.com domain
• If the built-in domain works, the issue is likely with your custom domain

For Third-Party Domains:

• Verify DNS settings are correct
• Review domain connection settings
• Check your domain provider's status page
• Allow 72 hours for recent domain connections

For Squarespace Domains:

• Confirm Website Defaults records in DNS settings
• Verify domain registration (required within 15 days)
• Check if domain has expired

3. Check Site Expiration

• Look for "Website Expired" message
• Reactivate site if payment failed or auto-renew was disabled

4. Wrong Site Loading?

• Verify domain connection to correct site
• Check site management:
  • Log into your account
  • Access Home menu
  • Click profile picture/initials
  • Locate correct site in grid view
  • Search by site title or domain name

If issues persist after following these steps, contact Squarespace support for assistance.

Note: For slow-loading sites, refer to the "My site is loading slowly" guide instead.

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