When your website isn't displaying properly, follow these troubleshooting steps to get back online quickly:

Check System Status

• Visit status.squarespace.com to check for any system-wide issues
• Subscribe to SMS or email updates for service notifications
• If all systems are operational, proceed with additional troubleshooting

Test Your Domain Access

1. Try accessing your site using the built-in .squarespace.com domain
2. If the built-in domain works, the issue is likely with your custom domain

For Third-Party Domains:

• Verify DNS settings are correct
• Check domain provider's status page for outages
• Allow up to 72 hours for recent domain connections to take effect

For Squarespace Domains:

• Confirm presence of 'Website Default Records' in DNS settings
• Verify domain if recently registered (required within 15 days)
• Check domain expiration status

If Website Shows as Expired:

• Look for "Website Expired" message
• Common causes: failed automatic payment or disabled renewal
• Reactivate website through account settings

Wrong Website Displaying?

1. Check domain connections across all your sites
2. To locate correct website:
   • Log into your account
   • Click profile picture/initials in main menu
   • View all websites in grid layout
   • Search by title or domain name
   • Click desired website preview

If issues persist after trying these steps, contact customer support for additional assistance.

Remember: Domain changes can take up to 72 hours to fully propagate across the internet. During this time, your website may appear inconsistent to different users.

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